DELIVERY INFORMATION
The moment you complete your purchase, your delivery will be processed. We will you send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.
Click & Collect
Order your product online and pick it up.
Safety Measures
We have imposed strict hygiene and sanitation protocols at every step of the order & delivery process that put safety first. We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.
TERMS AND CONDITIONS OF SALE
This page sets out the legal terms and conditions (“KYF STYLE”) under which Saide Nilufer Biyikli or its relevant affiliated company (“we” or “us” or “our”) in your territory of residence sell any of the products (“Product(s)”) listed on our website, mobile or tablet application, or any other platform (collectively referred to as “Website”) to you. These terms and conditions are subject to change by us at any time without notice, and accordingly, you must review them before undertaking any new purchase. We seek to comply with international standards in distance-selling and e-commerce at all times and if you have any concerns, please contact us.
Your order
By placing an order for Products through our Website, you are confirming that you intend to enter into a contract with us for the purchase of those Products. You place the order for your Products on the Website by clicking the ‘Confirm Order’ button at the end of the checkout process. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed (which includes providing us with a valid phone number email address). We will then send you an email confirming receipt, the details of your order and the delivery costs which will be added to the purchase price (if applicable).
We reserve the right to change prices of the product from time to time, in the cases of applying promotions or offers on the Products, or if the Products are incorrectly priced. If the actual price of the Products is higher than the price of the Products at the time of ordering, we shall contact you for your instructions regarding the purchase prior to accepting the purchase from our side. The prices do not include any VAT. Any VAT or sales tax or any other similar taxes or charges are applicable under the prevailing law.
Please note that neither completion of the online checkout process nor our confirmatory email constitute our acceptance of your order. Our acceptance of your order will take place only upon receipt of full payment from you. You can review the orders you have placed and their current status at any time by visiting our Website and clicking on “Log In” at the top of the page followed by selecting “Track Your Order”.
If we cannot supply you with the Products you ordered for whatever reason, we will not process your order and will inform you of this. This may be due to the Products being out of stock or incorrectly priced. If you have already paid for the Products, we will provide you with a full refund on the card used to make the purchase as soon as reasonably possible. We shall not be held liable for any delays in the refund process due to bank procedures.
Delivery / collection
We can only process orders for delivery or collection within countries in which we are permitted to sell the Products.
You opt for delivery, please note that delivery charges and timescales vary depending on the type of Products ordered, the service you select and the delivery address.
We will try our best to either deliver the Products to your address by the estimated delivery/collection date set out in our order confirmation email.
If we are unable to meet our estimated delivery/collection date, we will contact you as soon as we can with a revised estimated date.
If you have selected delivery to your address and no one is available at the specified address at the time of delivery, cargo company will contact you to arrange re-delivery. The Products will only be left with a third party (such as building caretaker or a maid) with your express authority.
All risk in the Products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order and we will NOT be liable for a refund or a replacement of the Products in the event the address you specified is incorrect.
Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g. material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
You have the right, within 14 days from the date of purchasing and collection of the Product, to request a full refund on any non-faulty Product in store.
You have the right, within 14 days from the date of purchasing and collection of the Product, to request via our customer services team a refund in the event that the Product bares a manufacturing defect, is faulty or was supplied incorrectly.
In all events, any gift or other such promotion received at the time of purchase should be returned along with the purchased Product to receive an exchange or refund.
Returned Products must be in their original and re-sellable condition, with all tags attached, any packaging intact and accompanied by a valid receipt.
For hygiene and safety reasons, swimwear, underwear, lingerie and earrings cannot be exchanged or refunded unless there is a clear manufacturing defect or were supplied incorrectly.
Any taxes applicable to the Products shall be borne by you and us, as the case may be.
Authorized Card Holder
You may place an order for Products on our platforms by selecting the Product(s) you wish to purchase, adding them to your basket, and then completing the checkout process (an “Order”). During the checkout process, you will be asked to provide a number of details. All fields indicated as compulsory must be completed in order for us to process your Order (which includes, providing us with your name, delivery address (if applicable), payment details , a valid telephone number and email address. Any personal information that you provide to us will be managed by us in accordance with the Privacy Policy. Where you use a credit or debit card to pay for your Order, you confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Returns for Online Orders
For returns related to online purchases, all risk (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the address specified in your order and we will not be liable for a refund or replacement in the event the address you specified is incorrect. Occasionally, the supply of your Products may be delayed or prevented for reasons beyond our control (e.g., material shortages, import delays or higher than anticipated demand). Where this is the case, we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.
General Return
We offer a fourteen (14) day discretionary return policy, under which you can request to return a product that you have purchased online and receive a refund of the purchase price of the product.
This policy does not apply to defective or damaged products, which shall be returned under the Defective or Damaged Product Return Policy set out below.
Any return made under this policy must be received by us within fourteen (14) days of the date upon which you received your order.
This General Returns Policy is offered to make your online shopping experience easier. However, we monitor the number of returns made by customers and may refuse to accept requests for future orders at our discretion if goods are returned repeatedly.
This General Returns Policy does not apply if the product:
is an e-gift card or the top up of an e-gift card;
is not in its original unopened packaging with all labels still attached;
is not in its original state and has items missing, such as belts or other included accessories;
has already been used;
was a clearance item marked as non-returnable;
was sold as part of a promotion such as a two-for-one or with a free product;
is one of the following:
underwear;
lingerie;
hosiery;
socks;
swimwear;
fragrances;
health & beauty products (such as skincare, make-up & cosmetics);
personalize products made to your order; or
a perishable product.
Please note the below options, where applicable, to return the product for a refund:
Return to store:
Request a return online: Where available, online return can be found under “My Account”. Select the products you want to return and place a return request to arrange for pick-up.
For any of the return options above, when you send the product you must:
ensure that the product is in its original unopened packaging with all tags and labels attached;
ensure that any accessories sold with the product, such as belts, are included;
if the product was sold alongside a free gift, you must also return the free gift along with the returned product, and the free gift must also not have been used or fall into one of the categories or products that cannot be returned, as listed above;
include the original invoice.
You must ensure that the returned product reaches us within fourteen days of the date upon which you received your order. Any returned product that arrives at our returns facilities after this date may not be processed. Please note that any product that does not include the original invoice may not be processed. Furthermore, if you fail to include your invoice it may not be possible for our returns facility to link the received product to your account. It is therefore important to ensure that the original invoice are included to ensure that we can process your refund. We shall not be liable for any inability to process a refund where the required invoice was not enclosed.
All items which are returned will be assessed and validated before they are accepted for a refund. If you return a product otherwise not eligible for a refund under this General Return Policy, your claim for a refund will be rejected.
Where your request for refund is approved, such refund will be made back to your original method of payment. For example, if you paid by credit card, a refund will be made to your credit card. If you paid by gift card, a credit will be added to the balance of your gift card. Please note that the refund processing time may differ depending on the method of payment used.
Defective or Damaged Product Returns
All products purchased online are carefully inspected and packaged before shipment.
In the unlikely event that the products you receive are damaged or faulty on arrival or you receive an incorrect item in your order, or the product does not match the product description on our website or mobile application, you may return the product. Where your product qualifies for a refund, you will receive a full refund of the product price. If the full order is returned, you will be entitled to a full refund of the shipping fees incurred in the original order.
Any returns made under this policy must be made as soon as possible, and in any event, the products must be received by our returns facility within the below period given as per your country of order. Any returns received outside of this timeframe will not be processed.
Online Order Cancellations
If you wish to cancel your online order, you may do so by calling our Customer Services department during working hours and within one hour of having placed it.
If you paid by credit card or debit card, and you have canceled in accordance with this clause, then we will reverse the authorization or process a refund transaction (as the case may be) as soon as possible. However, we are not responsible for how long this will take to be reflected on your account as this is dependent on bank processing procedures.
Subject to local consumer protection laws applying in your country of purchase, please note that we cannot accept cancellations outside of the specified periods as the order will have been processed and can only then be canceled through our returns/refunds process as mentioned above.
Refunds will be done only through the original mode of payment.